• Spearheaded the development of comprehensive MIS Dashboards for Fragomen, leveraging Zoho CRM and Tableau to provide actionable insights, resulting in 40% improved data analysis efficiency




• Analyzed the Lead Management workflow process analysis, collaborating with 6 Senior product managers to identify inefficiencies, redefine processes, and create detailed mockups addressing bottlenecks for incorporation into upcoming products.




• Facilitated knowledge transfer sessions, training over 12 Business Development members on utilizing Zoho CRM efficiently, improving their productivity by 20%.

• Implemented and optimized Salesforce CRM for Enviro's sales team, leading to a 25% increase in lead conversion rate and a 10% reduction in processing time.




• Analyzed existing sales processes and implemented automation and efficiency gains, resulting in 5 fewer manual steps per lead and a 30% improvement in workflow speed.




• Leveraged Salesforce data to generate insightful reports and identify trends, enabling data-driven recommendations that boosted marketing campaign engagement by 15%.

Implemented Center of Gravity Analysis Model using latitude, longitude, and demand data of 2000+ data points scattered across the country with each data point color-coded based on their region and weight; derived 3 Centers with weights from 18.3% to 44.5%.

Developed an Intelligent City Name Correction and Scoring Framework using Fuzzy Logic, accurately identifying cities with misspelled names and providing a scoring mechanism from ~40,000 reference entries against an incorrect dataset of 100,000.

Identified with the help of derived logic the incorrect city dataset and converted each entry to its original name based on its Latitude, Longitude, Country, original city name, and state with an accuracy of about 86.7% for a Fuzzy score of 90 to 100.

Defined complex business requirements for 75+ accounts across various domains; provided CRM analysis to ensure stakeholder analysis, increasing operational efficiency by 2x.

Assisted in opportunity analysis for at-risk accounts to maintain an 85% account retention; onboarded and managed multiple key accounts including OLA, Porter, Chester Institute, Ancora Education, and Scaler Academy among others.

Collaborated with Sales and Customer Support teams to ensure 100% account stability and meet all account requirements from the initial implementation to its final phase.

Led a cross-functional team of 20 members from 4 different departments to complete and maintain Practo, a key client.

Substantiated impact during the initial implementation phase by successfully leading the team to deliver the account implementation within the promised 60-day timeframe, such projects typically take 2x as long.

Mentored 5 Junior Analysts to maintain retention and stability of any new accounts.